Phone (415) 822-7422

Fax (415) 822-7435

©2017 by Lowpensky Moulding

FAQ

DO YOU HAVE MOULDINGS IN STOCK I CAN BUY?

• Everything we make is made custom for each order. We do not stock any moulding.

DO YOU DELIVER?

• We do not deliver. Please plan to have your material picked up with a suitable vehicle.

I BOUGHT MOULDING FROM YOU PREVIOUSLY; CAN I GET JUST A COUPLE MORE FEET OF THAT? I ONLY NEED A LITTLE TO FINISH MY JOB SO IT SHOULD BE SUPER QUICK.

•Unfortunately it is not that easy. Once we run your job, we break down the machine, take the knives out of the cutter-head and reset the machine for the next job. If you would like more material run, it becomes a new job. However, if the job was within a month or two, we might still have the knives which (if we can find them) will lower your setup fee a bit. Every job (even a re-do from something you just picked up) is a new job with a setup fee and run charge.

DO YOU HAVE A WIDE-BELT SANDER? WILL YOU PRIME MY MATERIAL FOR ME?

No, Unfortunately we don't sand or prime anything at this time.

I NEED THIS MATERIAL FOR A JOB I AM SUPER BEHIND ON, CAN I GET THIS MATERIAL MADE REALLY FAST?

• For an additional surcharge, we can fast-track your job. Our normal lead-times are a week and a half to two weeks. If you need your material faster, we can usually guarantee a one-week turnaround for an additional 20% of the job cost before tax. We can do a 3-day turnaround for 50%, and for 100% we can get it done in 24 hours. Depending on the job, we can let you know if these options are possible.

I FOUND SOMETHING THAT I LIKE IN A CATALOG. CAN YOU MAKE IT FOR ME, BUT MODIFIED IN SOME WAY?

•Absolutely. If you find a moulding profile in a catalog or online that you would like just the way it is, that’s easy. Just send us that information with all the dimensions and the drawing itself and we can give you a quote. If you want it made differently, say you want it wider or thicker, please make notes on the drawing itself, and send that information to us with as specific directions as you can manage and we will go over it and make a new quote that incorporates any price changes into the job. For a fee we can make a new CAD drawing as well, for client, designer, or architect approval.

I HAVE A ROOM I’D LIKE MOULDING FOR, CAN YOU HELP ME PICK ONE OUT THAT WILL LOOK GOOD?

•No. As fine as our taste is, we are not a design service. We like to stick to what we are good at - making moulding for people who know exactly what they want.

WILL YOU KEEP MY SAMPLE ON FILE IF I NEED YOU TO MAKE MORE MATERIAL FOR ME AT A LATER DATE.

•Unfortunately, no. We will use a six-inch piece of any sample you bring us to make a knife and then once your material is run, we will put it in a storage barrel where used samples accumulate for about a month or two. After that time they go to the great mill in the sky where they live on only in our memories. If you’d like your sample back, which you can hold on to forever and ever, we’d be happy to keep it with your order and you can take it with you when you pick up your order. Keep in mind that we need to cut the sample and scrape the paint off to match the pattern. If you anticipate needing the same pattern in the future, ask us to make a CAD drawing when you place the original order. We save our CAD drawings forever.

DO YOU DO TAKE-OFFS?

•No.

I HAVE A BASIC IDEA FOR SOME MOULDING I MIGHT NEED, BUT I DON’T KNOW THE EXACT DIMENSIONS OR AMOUNT IN FEET, CAN YOU JUST BALLPARK ME A QUOTE?

•No. It is impossible for us to give you a quote unless we know all the details. If you need 1500 feet instead of 50 feet that can make a very big difference in the price. Also, if the kind of wood you need changes, the price and the availability can vary greatly. Please be as specific as possible and we will quote you accordingly. We appreciate working with customers who know exactly what they want. That’s what we’re good at.

WHAT LUMBER DO YOU HAVE IN STOCK?

We stock thousands of board feet in most popular hardwoods (poplar, cherry, maple, alder, walnut, mahogany, red oak, white oak, etc) as well as softwoods (Western Red Cedar, Redwood, Douglas Fir, Pine). All of our stock is "in the rough".  We do not mill it until we have an order.

I NEED KD WESTERN RED CEDAR.  DO YOU HAVE THAT?

KD stands for Kiln Dried.  You may also see people use the term PAD.  That stands for Partially Air Dried.  PAD just means that the lumber is drying.  It makes no promises as to how dry the lumber actually is.  We buy Kiln Dried Cedar or we air dry it ourselves for at least a year before we sell it.