FAQs

How does moulding pricing work?

Our pricing typically includes one setup fee per pattern and a per-lineal foot lumber charge. Please request a quote for more detailed information. We look forward to working with you on your next custom moulding project.

By |2021-07-07T21:34:36-07:00January 21st, 2021|Comments Off on How does moulding pricing work?

What does the setup fee cover?

The setup fee covers all the things that need to happen before your lumber is ready to mill. Typically, we need to draw your profile in CAD, laser-cut a knife template, and grind your custom knife. We then sort and pull your lumber, and rip it down to size for milling. Once the knives are set into cutter heads, we set up the cutter heads [...]

By |2021-07-07T20:51:49-07:00January 21st, 2021|Comments Off on What does the setup fee cover?

Do you keep any moulding in stock?

Everything we make is customized for each order. That being said, we do not keep any moulding in stock. However, we pride ourselves in fulfilling orders quickly and at reasonable prices. Don't hesitate to request a quote for your moulding project. 

By |2021-07-07T20:58:33-07:00January 21st, 2021|Comments Off on Do you keep any moulding in stock?

I found something that I like in a catalog. Can you make and/or customize it for me?

Absolutely. We can duplicate just about any moulding profile that you find online or in a catalog. Just send us the exact drawing and dimensions, and we will provide you with a quote. If you want something a little different than the original, such as wider or thicker, please note that on the drawing and send us specific directions. For a small fee, we can [...]

By |2021-07-07T21:06:11-07:00January 21st, 2021|Comments Off on I found something that I like in a catalog. Can you make and/or customize it for me?

What lumber do you have in stock?

We stock thousands of board feet in the most popular hardwoods (Poplar, White Oak, Mahogany, Cherry, Maple, Alder, Walnut, Red Oak, etc.), as well as softwoods (Western Red Cedar, Redwood, Douglas Fir, Pine). We can also special order whatever commercially available lumber you need for your job. Our customers tend to prefer Poplar for interior paint-grade applications and Western Red Cedar for exterior applications. [...]

By |2021-07-07T21:07:52-07:00January 21st, 2021|Comments Off on What lumber do you have in stock?

What is your average turnaround time?

Our average turnaround time ranges from one week to two weeks. For an additional fee, we can usually fast-track your job. If you need your material faster, we can typically guarantee a one-week turnaround for an additional 25% of the job cost before tax. We offer a three-day turnaround for an additional 50% and a 24-hour turnaround for an additional 100%. These options are not [...]

By |2021-07-07T21:13:40-07:00January 21st, 2021|Comments Off on What is your average turnaround time?

How quickly can you fulfill a really small moulding order?

We try to complete jobs in the order we received them. So while a small job might not take as long as a larger one, we wouldn't want other customers who placed their order ahead of yours to be kept waiting. We do offer rush options for an additional fee.

By |2021-07-07T21:35:20-07:00January 21st, 2021|Comments Off on How quickly can you fulfill a really small moulding order?

I’ve bought moulding from you before. Why do I have to pay a setup fee again?

Once we complete a job, we break down the machine, take the knives out of the cutter-head, and reset the machine for the next job. That's why running the same material later on is still classified as a new job. Every job (even a redo from something you just picked up) is a new job with a setup fee, run charge, and lead time based [...]

By |2021-07-07T21:24:49-07:00January 21st, 2021|Comments Off on I’ve bought moulding from you before. Why do I have to pay a setup fee again?